Terms and Conditions

Introduction

These Terms and Conditions (the “Agreement”) explain the terms under which you may access and use this website (the “Website”) and it's associated services (the “Service”) . By accessing, registering with and using the Service, you agree to be bound by these Terms and Conditions. Please read this Agreement carefully before accessing the Service on the Website. If you object to any of the mentioned terms and conditions or any future modifications to them, or become dissatisfied with the Service, you may discontinue your use of the Website and terminate your account by notifying us in writing by email or otherwise.

Information About Us

www.teetopup.com is owned and operated by, Crosskeys Technologies Ltd (“Us”) . Crosskeys Technologies Ltd is a company registered in England and Wales with registration number 08143600. Tee TopUp is a website that helps our customers send airtime credit to their family and friends across the World.

Registration

To use the Service, you must first register for an Account on the Website. You can do this by filling out the appropriate information on the registration form on the Website. When registering on the Website you will supply your email address and choose a password. For the purpose of the Agreement, username means the email address you use while registering as a member on the Website. You are completely responsible for all activities which occur under your username and/or password. You must notify us immediately if you become aware of any unauthorised use of your email address and/or password. You agree that the information supplied on registration is complete and accurate. All information (“Data”) you provide to us as a member will be treated in accordance with the Privacy Statement . If you are under 18 years of age, you must obtain a parent/guardian's consent before using the Website. If you are action on behalf of a company or entity, you must be authorised to accept the terms and conditions of use on behalf that company or entity.

Your Data

Data collected by us as part of the Service will be treated in accordance with the Privacy Statement , which forms part of this Agreement. By registering on the Website and accepting the Privacy Statement , you agree to the processing, use and storage of your Data by Us as set out in the Privacy Statement. We recommend that you read the Privacy Statement carefully.

Sending Top-up and Cost

To send Top-up, you agree to comply with and undertake the provisions set out in this section. You will be required to enter the mobile phone number to which any Top-up is to be credited into the required field on the website. You are fully responsible for entering the correct mobile phone number to be credited with Top-up. After entering the mobile phone number, you will then be required to select the amount of Top-up you wish to send to the mobile phone number. There will be a small charge (“Transaction Fee”) on each Top-up you send through the Website. The total cost of the Top-up including the Transaction Fee will be displayed on the Website before finalising your purchase. Where an exchange rate is applied, there may be a slight variation at the time of settlement for the actual amount you are charged as our payment processors FX rate may slightly differ. The Top-up is sent instantly to the appropriate mobile phone number upon successful payment by you. Sometimes, there may be a short delay from the relevant mobile operator in sending the Top-up to the mobile phone number. We will send you a confirmation email containing the details of the Top-up sent as soon as your Top-up transaction has been successfully completed. You agree and understand that Tee TopUp only acts on your authorisation to send Top-up and the relevant mobile operator is solely liable to you and the recipient of the Top-up for the provision of mobile services related to the Top-up. Once the Top-up is sent, payment cannot be refunded. You acknowledge that you will lose the right to cancel the Top-up once the Top-up service has been fully performed by Tee TopUp. Accordingly, you will have no right to request a refund under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. You can purchase instant top-up if the payment was made from a Verified PayPal account and you have registered with the same PayPal email address. Otherwise, your transaction may take upto 24 hours to process. This is to give us time to review your transaction before it is processed. Tee TopUp reserves the right to deny any top-up transaction that we consider suspicious.

Your obligations

You shall ensure that all instructions provided to the Website are accurate, complete and true. Particularly, the mobile phone number to which any Top-up is to be credited. All confirmed instructions are final and binding upon you and Tee TopUp or its service providers shall bear no liability or consequences related to the provision of incorrect or inaccurate or false information by you. You are solely responsible for any consequences related to the failure to provide correct information.

Transactions

Currently, you may purchase Top-up on the Website using only PayPal. In the future we may add other payment methods. Upon receipt of a complete request from you for Top-up, Tee TopUp will forward an electronic request to the relevant mobile operator to provide Top-up in the amount paid for the benefit of the pre-paid mobile phone number you entered. Tee TopUp shall accept liability for the non-execution or defective execution of Top-up credit purchased through the Website, provided you adhere with this Agreement, the proper use of the Website as instructed by Tee TopUp and the absence of any misrepresentation, fraud or negligence by you. Such liability if incurred, shall be strictly limited to the amount of the unexecuted or defective Top-up.

Termination of the Agreement

Tee TopUp may terminate this Agreement and withdraw use of the Website and the Service provided through it.
  • upon reasonable prior written notice you
  • immediately upon breach by you of any terms and conditions of this Agreement
  • if it reasonably believes that any of the services have been used negligently, illegally or fraudulently by you, or by a third party as a result of your negligence or recklessness.

Your Feedback

You agree that where you send Tee TopUp any suggestions, feedback, ideas or other materials in relation to or via the Website, Tee TopUp can use, reproduce, publish, modify, adapt and transmit the communication mentioned above to others free of charge and without restriction, subject to Tee TopUp's obligations as provided under the Privacy Statement.

Modification to the Agreement

Tee TopUp reserves the right to modify, amend or vary this Agreement for commercial or legal purposes. Any such variation shall become effective and shall be binding upon you 14 days after notice of such variation has been sent to you by any of the following means: through the post, email or by posting a message on the website. You are entitled , upon receiving notice of any alteration to this Agreement, to immediately terminate the Agreement by notifying Tee TopUp in an email.

Suspension of Services

In the event of disruption, to or a failure, unavailability, fault or malfunction of, any product or system used in connection with the Website or the Service, or where there is a real or potential security risk, Tee TopUp shall be entitled, without incurring any liability to you, to temporarily suspend the Service or access the Website for such a reasonable period as may be required to resolve the system issue. Tee TopUp may also suspend the Website and/or Service as required for maintenance (whether emergency or planned) or upgrade work. You also agree that your access to the Website and/or Account and/or Service may be suspended where Tee TopUp reasonably believes that it has been used unlawfully or fraudulently.

Governing Law

The Website and the provision of Service will be governed by the laws of England. If any claim or dispute arises from your use of the Website or the Service, you agree that the courts of England will have exclusive jurisdiction over all such claims or disputes, without prejudice to your rights under applicable legislation.

Tee TopUp - Terms and Conditions